Return Policy

Return Policy

1. Returns and Refunds

At Tokyo III, we strive to provide you with the best shopping experience. We want you to be completely satisfied with your purchase. Please take a moment to review our return policy to ensure a clear understanding of our guidelines.

2. Non-Returnable Items

We do not accept returns for most items once they have been shipped. However, exceptions are made for the following situations:

        a. Damaged Goods

    If you receive damaged or defective items, please contact our customer support team within 14 days of receiving your order. We will initiate a return process for you, and you will be eligible for a full refund or a replacement, depending on your preference.

        b. Pre-Ordered Items

    For pre-ordered items, you can cancel your order and request a refund at any time before the item has been shipped. Once the item has been shipped, it is subject to our standard return policy.

3.   Return Process

    To request a return for damaged or defective items, please follow these steps:

• Contact our customer support team at Customer Support Email [Info@tokyo3.co] or Official Instagram Account [tokyo3.co] within 14 days of receiving your order.
• Provide your order number and detail pictures about the issue.
• Our team will guide you through the return process, including providing you with a return label if necessary.
• Ship the item back to us in its original packaging.

    Upon receiving the returned item and inspecting its condition, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.

Please note that this Return Policy are subject to change at our discretion. It is your responsibility to review the policy before making a purchase. If you have any further questions or concerns, don't hesitate to contact our customer support team for assistance. We value your satisfaction and are here to help.